ENSEMBLE OFFSPRING

TERMS & CONDITIONS

General Terms and Conditions

  • Ensemble Offspring reserves the right to vary, substitute or withdraw advertised programs, artist, venue, and seating arrangements, and to vary prices.

  • All sales are final. No refunds or exchanges except in the event of a cancellation or rescheduling.

  • Program fees are calculated for the full program and will not be refunded if a participant cannot attend or for any partial absences.

  • Purchase price includes GST. A transaction fee may apply.

  • Tickets are valid only when purchased from Ensemble Offspring or an authorised agent. Lost or forgotten tickets will only be replaced where Ensemble Offspring is satisfied that such tickets have been purchased in accordance with these terms and conditions, and where proof of purchase is available.

  • Ensemble Offspring may also collect and use your personal information to provide you with information about programs, activities and events which may be of interest to you or to request your support of Ensemble Offspring. You may opt out of receiving our communications at any time by using the opt out provided in each communication, or by contacting us at admin@ensembleoffspring.com

Student, Pensioner, Concession and Mob Tix tickets

  • Pensioner and concession tickets are available on selected concerts to current holders of certain means-tested Australian pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to Australian full-time students. Proof of concession eligibility must be supplied at the box office.

  • Student tickets are available on selected concerts to current primary, secondary and tertiary students. Proof of student eligibility (Student ID card) must be supplied at the box office.

  • Mob Tix are available on select concerts for First Nations audience members in acknowledgment of the traditional custodians of these lands on which we work and play. Mob Tix are subject to availability.

PRIVACY POLICY

Effective: 15 October 2025

ENSEMBLE OFFSPRING

About Us

“We”, “us” or “our” means Ensemble Offspring, Australia’s leading new music ensemble.

About This Policy

Your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, sign up for updates, or attend our concerts and events.

If you ever have questions or concerns, please reach out at admin@ensembleoffspring.com - we’re happy to help.

The Information We Collect

We collect a few types of personal information to help us stay in touch and deliver great experiences:

  • Contact details – like your name, email, phone number and mailing address when you join our mailing list or get in touch.

  • Payment details – collected securely by our trusted payment partners when you purchase tickets or make donations.

  • Other information – such as responses to surveys, feedback, or competition entries.

How We Use Your Information

We use your information to:

  • Send you newsletters, event updates and special offers we think you’ll enjoy.

  • Share important details about concerts — like times, venues or program changes.

  • Respond to your enquiries and provide customer support.

  • Improve our events, programs and website through feedback and analytics.

  • Run competitions, giveaways and promotions.

  • Meet legal or contractual obligations and prevent fraudulent activity.

Sharing Your Information

We only share information with trusted service providers who help us run things smoothly — like ticketing, email or payment platforms.
We may also share information if required by law or in connection with a merger or organisational change.

We will never sell your personal information.

Your Marketing Choices

If you’ve signed up for our mailing list, we’ll send you updates about upcoming concerts and news from Ensemble Offspring. You can unsubscribe anytime using the link in our emails or by contacting us at admin@ensembleoffspring.com.

Even if you opt out of marketing messages, we may still send you essential information about your bookings or events.

Keeping Your Data

We only keep your personal information for as long as it’s needed for the purposes outlined here or as required by law.

Updates to This Policy

We may update this Privacy Policy from time to time. Please check back for the latest version.

Contact Us

If you have any questions about this policy or how we handle your information, please get in touch:

Ensemble Offspring
Email: admin@ensembleoffspring.com